in the event description page, in pop-up boxes, or in an email). Below are some pointers we hope you'll find useful! The site owner may have set restrictions that prevent you from accessing the site. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Such fees and charges may vary. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. This policy will apply regardless of how the error occurred. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Contact Us We appreciate your patience during this unprecedented time. 5 minutes isn't long enough! The truth is that paying for insurance to guard against this is a waste of money. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. Took about 5-6 weeks and lots of following up but did get all my money back. Reply from AXS UK. DE Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. If they allow it, you'll get a refund. Online applications are received immediately and are our preferred method of submission. There are no suggested results at this time. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! However, it is not clear if this would cover government advice. Dollars. Privacy Policy BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. . All applicable fees and charges will be disclosed prior to completion of your purchase. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. All ticket prices for events that occur in the United States are stated in U.S. Violation thereof is grounds for revocation, seizure or cancellation without refund. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. If you are unable to find tickets or parking rights, please check back again. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. Official Tickets and Your Source for Live Entertainment | AXS.com If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Yes - If customer is prevented from attending because of a government mandate, this is covered. Seller fees on the Service may vary. Peter Kay tickets --. Occasionally, we may require that the physical ticket is sent to us. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. No forms, no IDs, no complications. and our When it's time to go home, all combo lock deposit refunds are issued quickly. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. can reveal. ADDITIONAL TERMS. A refund AXS the company right which she bought the tickets sent via an email telling. Press question mark to learn the rest of the keyboard shortcuts. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. mail If you are purchasing a resale ticket (i.e. To read the updated Privacy Policy, please. VIRTUAL (ONLINE) EVENTS. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. . If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. We act as a sales agent for our Client. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. Please visit our help page or contact customer support for assistance. Fan Update. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Have you tried to make a refund by clicking on the refund option? Privacy Policy. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. For more information, please see our We will require vehicle recovery service confirmation and receipts. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. If you paid by credit card it may be possible in certain circumstances to. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Please note: The account holder is liable for bank charges levied by the receiving bank. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. If the event is cancelled, we'll issue you a refund automatically to the original payment card. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. Its for one of the Hyde Park British Summer Time concerts. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals For tickets to events located in the United States, the Service is operated by AXS Group LLC. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Can I get a refund for a cancelled or postponed event? Thanks for signing up for the event guide! IP: 141.94.161.174 Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Cookie Notice For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. We all hate lines. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. If I have Allianz ticket insurance and miss an event, can I get a refund? Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Then be careful what insurance you pay for. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. It's all a fan needs, all in one app. We act on your behalf, as seller, when listing or reselling tickets. Request ID: 7a29b9b3cc1be708. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. Find a will ticket on Gumtree, the #1 site for . SEARCH/NO EXPECTATION OF PRIVACY. They will pursue AXS who in turn, will keep your money. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. Terms, conditions, and exclusions apply. Well need evidence from the relevant transport authority. Please visit our help page or contact customer support for assistance. How do I file a claim and get a refund if I have ticket insurance? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus.
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