I am stuck at Step 3 - Create service level and actions. Trailhead Baby, THANK YOU SO MUCH!. hmmmm I think I just had to drag the filed onto the layout. If you are still stuck after that, leave a comment with some more details and I'll take a look. I have named and renamed it (Over and over and over). I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Take a break, grab a snack, and watch this video. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Make sure that the correct date range is selected. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Did you perform any particular action to get the email available on the console ? Thank you very much for such an interesting post. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Did you create a new console? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. The free lemonade offer worked! Challenge 5 error : We can't find a field called 'Question Long Text Area'. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. rebecca@capstorm.com. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Thanks!!! Hello, Thanks for your feedback. Does anybody have a moment to help? The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. @adityavarma chekuri try to name the support process only "Cloud Technical Team". . Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Any advice?Thanks in advance! Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). You do not need an overflow assignee, but you will need two queues. Ensure you create the Cloudy Weather Resolution automated action. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? This comment has been removed by the author. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn This superbadge in specific helps building reusable granular components. "Can you please help me, what am I missing? Challenge 1 Configure Outbound Application and Integration Security. I hope that you feel inspired. I was creating 'wrong queue' queue . "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Yes you do. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Did you check the little box to activate the entitlement process? I'm chasing my own tail. Some changes are done at Challenge 2. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) It has to be so simple. Challenge 1: Automate record creation. "Please help to resolve this. R&D, A project with Daddy: My favorite daily process! It is reason i m getting this error. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Thanks for your time! It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Use another way to specify capacity for the routing configurations. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Add to Favorites. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Confused? I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. This is my current version name. I have enabled the knowledge user check box in the user profile. Yes! Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. I can't figure out what this error means. Processes. I'll keep checking if I missed anything. No. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I had figured that out in order to build the macro. Stuck on Superbadge Apex Specialist Step 1? The error message is so cryptic that it's hard to troubleshoot the issue. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? This is my journey- a normal kid by day- a Trailhead explorer by night. Use Lightning Knowledge to create a knowledge base for better customer service. I learned so much doing it. Appreciate any help. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Have you set up the routing address? In the worst conditions, Ursa Major panels produce ~25% of maximum power. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? ", There are two options for email to case. Service Cloud Specialist Superbadge. Two things try a different merge field for the name. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. I'm not sure I would have figured that out if I didn't stumble across this forum. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Your help is needed! Ensure you set up the routing for Advanced Cases properly. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. You will need it. Good! It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Ive always thought this was pretty cool. But I have created this Data Category, so I'm not sure what the issue is. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Hi Trailhead Baby, I'm losing my mind here. Processes. The challenge says "add the option for agents to compose emails within the console while looking at a case". #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. I've had it take up to 24 hours :(. Save & Activate.That helped me clear that error. Ensure you set up the routing for Basic Cases properly." Salesforce course in Chennai Salesforce Online Course Salesforce course in Bangalore, adana escort - adyaman escort - afyon escort - aksaray escort - antalya escort - aydn escort - balkesir escort - batman escort - bitlis escort - burdur escort - bursa escort - diyarbakr escort - edirne escort - erzurum escort - eskiehir escort - eskiehir escort - eskiehir escort - eskiehir escort - gaziantep escort - gebze escort - giresun escort - hatay escort - sparta escort - karabk escort - kastamonu escort - kayseri escort - kilis escort - kocaeli escort - konya escort - ktahya escort - malatya escort - manisa escort - mara escort - mardin escort - mersin escort - mula escort - nide escort - ordu escort - osmaniye escort - sakarya escort - samsun escort - siirt escort - sincan escort - tekirda escort - tokat escort - uak escort - van escort - yalova escort - yozgat escort - urfa escort - zonguldak escort, adanaescort01.com - adiyamanescortxx.com - afyonarackiralama.net - aksarayescort.net - antalyaoyunpark.com - aydinescortkiz.com - balikesirescortlar.com - batmanescortlar.com - bitlisescortlar.com - burdurescortlar.com - bursamalaysias.com - diyarbakirambar.com - edirnedespor.com - erzurumyolkosusu.com - eskisehirescortlari.com - gaziantepekspres.org - gebzeescortkiz.com - giresunmaraton.com - hataykoleji.com - ispartakpss.com - karabukteknik.com - kastamonuajans.net - kayserivalisi.com - kilisescort.com - kocaeliescortlar.com - konyaescortlar.com - kutahyaizemlak.com - malatyadataksi.com - manisaescortlar.com - marasatasoyemlak.com - mardinfanatik.com - mersinmoda.com - muglaapart.net - nigdeyapi.com - orduescortt.com - osmaniyeyorum.com - sakaryanur.com - samsunescortlar.com - siirteyatirim.com - sincanoto.com - tekirdagescortlar.com - tokatforum.com - usakbasin.com - vanescortilan.com - yalovadaemlak.com - yozgattanal.com - sanliurfadayim.com - zonguldakescort.com, kayseriescortu.com - alacam.org - xescortun.com.
god's eye cultural appropriation
Solving Real Life Problems